WELCOME TO YOUR OWN PERSONAL WEBSITE! September 7, 2009
Posted by TM in Uncategorized.Tags: Club TM, Customers, home, TM Real Estate Group, web
add a comment
As we want to be easily accessible for you and offer the best service possible, we are proud to announce a new communication channel with our company: Your personal website, the Customer Area of the TM Real Estate Group website! From your personalised website you can view all the information relating to the purchase of your TM property in real-time and send enquiries at any time regarding the subjects which interest you….
KEEP TRACK OF ALL STAGES OF THE PURCHASE PROCESS FROM YOUR WEBSITE:
1. Check all details relating to your property, title owners and postal information. You can even update or change them if necessary, or share your interests and opinions with us if you wish!
2. Check documentation such as your contract or property plans.
3. Check the bank account you have supplied for the payment of Bills is correct. Print copies of the payments pending or made and the invoice numbers.
4. Track any furniture changes or alterations you have asked for in your property and/or send us your comments and opinions.
5. Track the progress of incidents reported following hand over of your property and the date completed. Download the “snagging list” or complaints form.
6. Print off the draft state of accounts at hand over, with the estimated purchase costs.
7. If we have already handed over the property to you, you can view telephone directories listing the suppliers and amenities in your area: Town Halls, water or electricity suppliers etc.
8. If you would like to let us know your thoughts and experiences during your purchase, feel free to complete the on-line satisfaction survey or, if you prefer, publish your experiences (with photos) in the “Share your experience” section.
9. If you have friends or relatives interested in buying, you can also print for them a Discount voucher in the CLUB TM section of the web. If they buy a property, you will receive the same gift as the person you recommended!.
10. If you would like to take advantage of interesting discounts from our local suppliers! Simply print your Club TM Card and find out about the numerous discounts available from our suppliers of furniture, garden equipment, lamps and much more…!
11. Be the first to find out about all our offers and discounts, of the events and parties we organise throughout the year, and print tickets online, for you or your friends and family. Don´t miss out, join the fun today!
12. If you have a friend or relative who is interested in visiting one of our developments, why not send them a travel voucher by email which they can use to reclaim some of the costs of their visit should they buy?
13. If you would like to rent out your property or require maintenance services, why not print off the rental contracts or download details on the services we can offer?
… plus so much more which we offer you throughout the year! Be the first to find out everything about everything, including about us!
To start enjoying this amazing new service simply register online using your contract number and identity number (usually your passport number) which you have given to us when you signed the reservation contract. Once registered, you can change the username and password to whatever you wish. It really is that simple!
We´re waiting to hear from you! Our door is always open!
“Advertising by word of mouth” August 14, 2009
Posted by TM in TM news.Tags: Customers, TM Club, TM Real Estate Group, Word of mouth
add a comment
This Rafah Harfoush sentence gives name to an article published yesterday in elpais.com online newspaper whose full text can be read here (spanish). It turns out that this young Canadian girl was in part responsible for the success of Obama’s presidential campaign based on “new media”, that is, the internet and social networks.
But what is the secret of success in this case? Internet allows us to be closer to an individual, that’s it. The leader, in this case the U.S. president, approached each of the stakeholders by being close to their needs and sending each group custom-made messages, not “mass media messages”, so he distinguished himself from the rest of its competitors.
And this is basically what companies must learn, must learn that now it’s easier than ever to be near our customers, existing tools that be put together so customers have direct channels where they interact with companies.
At TM Real Estate Group we’ve been carrying on 40 years of customer service, in fact, our strategy has a point of reference on our customers, and many actions in this way can prove it. A clear example is the TM Club, whose membership is established at the time a family buys their home with us, and through which we offer discounts, sweepstakes, promotions and invitations to events.
And this customer care brings us back to the title of this article “We are going back to word of mouth,” because what new technologies do is to bring people together and let the messages pass from one to another with greater immediacy than ever.
